Over the past three months, our research team has travelled across Canada and the United States to present findings from the third phase of the Supporting Student Success study. Those who attended our ACPA, AERA, and CACUSS presentations were eager to discuss initial findings and implications. Several colleagues expressed interest in replicating these conversations with stakeholders on their campuses and wanted to know when we would publish our findings… ideally a.s.a.p! We are thrilled by the enthusiasm, so much so that we are introducing a weekly summer blog series that will expand upon previous presentations by exploring the research questions and associated findings in greater detail.
You might be wondering: what’s all the buzz with these findings? Chances are, you’ve encountered conversations where faculty and/or student affairs and services staff perceived a lack of knowledge of each other’s roles, programs and services, resulting in frustrations and challenges for best supporting student success. At the same time, you can likely recall instances when shared knowledge and mutual understanding have promoted student success. It is interesting for us to consider how personal interactions and experiences have shaped our perspectives towards faculty and student affairs and services colleagues, and whether these are representative of what one might encounter in other departments and/or campus contexts.
An exciting outcome of Phase 3 of the Supporting Student Success study is the opportunity to compare our own experiences and perceptions with a national sample. In 2014, we administered surveys at 9 universities and 2 community colleges located across Canada (BC, ON, QB, NB) with a goal of measuring faculty and student affairs and services staff’s awareness of and engagement with institutional strategies aimed at promoting student success. Building from the qualitative themes that we developed from the interview and focus group data collected during the first two phases of the study, our survey instruments measured faculty and student affairs and services staff members’:
- Awareness of programs and services to support student success
- Engagement with others across campus to support student success
- Perceptions of their department and the institution’s retention efforts
The first round of data collection included 1501 complete responses (909 faculty and 592 staff); the faculty population included full-time and part-time faculty who taught undergraduate courses in the 2013-14 academic year. The staff population consisted of all those who reported to the Senior Student Affairs and Services Officer (SSASO), with the exception of one institution in which housing, residence life and recreation staff who reported to a different supervisor were also included. It is important to note that on two campuses where French was the primary language of instruction, participants received all study communications and survey materials in French. The survey instruments were recently administered at an additional 13 institutions; the coding process is underway for these institutions and we look forward to including this data in future analyses.
We encourage you to visit our blog on a weekly basis to engage in a discussion of how faculty and student affairs and services staff compare in terms of:
- June 18: Learning about student support programs and services
- June 25: Accuracy of awareness of student support programs and services
- July 9: Referring students to support programs and services
- July 16: Engagement in cross-campus partnerships aimed at supporting student success
We especially look forward to hearing your thoughts and ideas. What possible implications for policy and practice do these findings suggest to you? Please be part of this virtual conversation by “leaving a comment” in the comments section below each post. To receive copies of upcoming blog posts via e-mail, use the ‘subscribe’ function located in the upper right hand corner of the blog’s homepage. You can also engage with us at any time on our Twitter account: @CdnStdntSuccess.
Next week’s blog entry will explore how faculty and student affairs and services staff compare in terms of how they learn about student support programs and services. Until then, consider finding a moment in your week to reflect upon:
- The ways in which you’ve learned about student support programs and services
- How your colleagues and/or institution have supported this learning
- Examples of additional communication strategies and/or resources that if implemented, would likely support learning about programs and services
Until next week,
The Supporting Student Success Research Team